Shipping policy
We ship to the destinations and offer the shipping options shown at checkout. Available destinations, services, delivery estimates, and charges can vary by product and delivery address. The shipping charge displayed at checkout is the amount charged for the option selected.
Order processing and production
Some items are produced or prepared after an order is placed. For products fulfilled by Apliiq, standard dropshipping production is currently estimated at about one week. This is a general estimate, not a guaranteed completion or delivery date. Availability of the garment, artwork review, production method, order complexity, or other circumstances can extend processing time. Other products or fulfillment services may have different timelines.
Estimated shipping time
For Apliiq-fulfilled orders shipped within the United States, standard carrier transit is currently estimated at 1–5 days after fulfillment. This is separate from production time and is not guaranteed. Estimates for other products, services, destinations, and carriers can differ. Any estimate shown at checkout or in an order update is not a guaranteed delivery date. Carrier, weather, customs, and other delays can affect delivery.
Shipping charges
Available shipping options and customer charges are shown at checkout before payment. Rates can depend on destination, shipment weight, and products in the order. Apliiq’s fulfillment and shipping charges to FLAMECLAD are separate from the amount paid by a customer and may differ.
Tracking and order updates
When tracking becomes available, it will be provided by email or through the Shopify order-status page. For eligible Apliiq dropship orders, the Apliiq app sends fulfillment and tracking information to Shopify. Customer notifications depend on Shopify notification settings. If tracking is unavailable after your order ships, contact shop@flameclad.com with your order number.
Shipping address
Please review your shipping address before placing an order. If you notice an error, contact shop@flameclad.com as soon as possible with your order number and corrected address. We’ll try to help, but an address change cannot be guaranteed after fulfillment begins. If a shipment is returned as undeliverable, contact us to review available options. We’ll confirm any additional shipping charge with you before arranging a reshipment.
Delays, missing packages, and damaged shipments
If tracking stops updating, a package appears delayed, or an order arrives damaged, contact shop@flameclad.com with your order number and relevant details. We’ll review the shipment with the carrier and, when applicable, our fulfillment partner. If we cannot ship by a clearly stated shipment date—or within 30 days when no shipment time was stated—we’ll send the notice and offer the delay or cancellation and prompt refund options required by applicable law.
Contact
For shipping questions, email shop@flameclad.com.