Refund policy
Return & Refund Policy
If there is a problem with your order, email shop@flameclad.com before sending anything back. Include your order number and a description of the issue. Do not mail a product to the address shown in our Contact Information or to a fulfillment partner unless we provide written return authorization and instructions. If a physical return is needed, we will provide the appropriate return address and instructions individually after reviewing the request.
Voluntary returns and exchanges
Where permitted by law, FLAMECLAD does not accept voluntary returns or exchanges for a change of mind or an incorrect size selection. Nothing in this policy limits a right or remedy that cannot legally be waived.
Some products may be produced or customized after an order is placed; this does not apply to every product in our catalog. Any product-specific return limitation will apply only where permitted by law. These terms do not limit your rights concerning defective, incorrect, or otherwise nonconforming merchandise.
Defective, damaged, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible, preferably within 30 days of delivery. This preferred notice period helps us investigate promptly and is not a deadline or waiver of any legal right. Include your order number, a description, and clear photos when available.
We will review the issue and provide an appropriate remedy as required by applicable law. Depending on the circumstances, a remedy may include repair, replacement, correction, or refund. When FLAMECLAD is responsible for an error, we will cover correction costs when required by law. If a physical return is necessary, contact us first; we will provide case-specific authorization, the appropriate return address, and instructions. Do not send an item before receiving them. We will explain any return or reshipping cost before asking you to incur it.
For products fulfilled by Apliiq, the supplier may request information such as the order ID, photos, and a written description to investigate a claim. Supplier procedures do not limit your rights against FLAMECLAD under applicable law.
Order cancellations
If you want to cancel an order, email shop@flameclad.com immediately with your order number. We will check the order's fulfillment stage and advise whether cancellation is possible. Any cancellation limitation is subject to applicable law, including requirements for delayed or unshipped orders. Supplier reimbursement terms do not determine or reduce your rights as a customer.
Refunds
If a refund is approved or required, it will be issued to the original payment method where possible. Your bank or payment provider controls when the credit appears. We will explain the approved amount and any applicable shipping or return-shipping treatment when we confirm the resolution.
Contact
For return, refund, cancellation, or order-issue support, email shop@flameclad.com.